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Casino.Guru will never ask for payments or access to your accounts to complete KYC. Consequently, the complaint was marked as “unresolved,” with the hope that the casino’s rating decrease might prompt a response in the future. However, repeated attempts to reach the casino were unsuccessful, and it was noted that the casino operated without a valid license.
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Although withdrawals can take a few business days to be processed, you don’t have to pay any extra charges. Note that deposits are usually processed instantly, and you don’t have to worry about extra processing fees. You can deposit as little as €20 at Wino Casino, using fast payment methods like Visa, Bitcoin, AstroPay, and Skrill. Transactions are fast, safe, and convenient at Wino Casino, as the operator only supports trusted payment methods. You can find competitive odds on live/pre-match betting options across 30+ sports, including rugby, football, basketball, and badminton. We only found a couple of roulette games from studios like Spribe and Wazdan.
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- Despite assurances that my refund and account closure would be processed, no action has been taken.This behaviour demonstrates a serious lack of accountability, transparency, and customer care.
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- These practices are highly unethical and designed to protect the casino, not the player.
- If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
- People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
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We truly appreciate your support and are delighted to hear that you had such a great experience.Your feedback motivates us to keep delivering a smooth and enjoyable real money online casino experience, with reliable service and friendly support. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. Plus, the platform features an extensive collection of slots, table games, and live casino games, so running out of titles to play won’t be an issue.
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